First off you should know that you have to personally go into this Zales every month to make a payment on anything you have on layaway. The sales associate failed to tell me that till after my first transaction and it was too late to change my mind. So if you live far from the outlet mall or live in Canada (lots of people shop at the outlet mall from Canada) just keep that in mind, If I had known this I would have not put anything on layaway and don’t plan on doing it again at this location. It’s just very incontinent and somewhat sketchy. Every single jewelry store I have ever put anything pricy on layaway has always had multiple options when it came to making a payment. When I asked what the reason was for Zales to not take payment over the phone or on line for layaway the manager said “We have had some problems in the past”. Not exactly sure if she was meaning problems with customers or problems with employees taking personal payment information over the phone but I wish I knew all of this before I started putting money into a ring at this Zales location.
Some of the worst customer service in the world, they don't call you for your pick ups claim they do, they don't care for your time or anything, plus they are rude
I have been here several times getting things for my wife. Typically we have worked woth Bobbitt in the past, being an outlet they tend to a few unique pieces and we have been very happy with them so far. I would reccomend them, it never hurts to shop around.
The selection was decent but the prices were not very outlet worthy.
By the way it looks very unprofessional when you go online to find this Zales location’s phone number and most of the phone numbers listed dont work.
Horrible service by the manager. one day over the return/exchange policy and basically said no to exchange or store credit after looking up at me. She considered it and then saw me and without hesitantation said no. I called another store and they said they'd exchange or give me store credit even if I go in tomorrow (2 days after the return/exchange policy expired). i would recommend going to another branch if you want a good purchasing/exchange experience.
Zales Outlet is a US Jewelry Store based in Tulalip, Washington. Zales Outlet is located at 10600 Quil Ceda Blvd, Tulalip, WA 98271, USA.
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